Shipping policy

Steam Into Your Sauna: Our Delivery Promise

At SaunaHeaters.com, we want getting your sauna essentials to feel just as relaxing as your first steam session! From clear updates to dependable delivery, our goal is to make your journey from our store to your home smooth, worry-free, and even a little fun. Here’s your ultimate guide to how we ship, what to expect, and how you can help ensure a flawless delivery.

Easy Shipping & Delivery

Free & Standard Shipping

We ship most sauna heaters and accessories free across the Continental USA, unless the product page says otherwise. Orders under $200 may have a small shipping fee.

Shipping to Alaska, Hawaii, Puerto Rico or Canada? Don’t sweat it! We provide custom shipping quotes for locations outside the Continental USA. Just drop us a line at info@saunaheaters.com.

How to Ensure a Smooth Freight Delivery

What We Need From You (The Consignee)

• An adult should be present to receive and sign for the order.
• Give us a heads-up about any tricky delivery spots like narrow driveways, low branches, or special access needs.
• Freight charges are based on ZIP code and don’t account for unexpected obstacles, so your cooperation helps prevent delays or extra fees.

Inspect & Confirm: Protect Your Sauna

Step 1: Count Every Item
Check that all items on your bill of lading are present. Even palletized shipments should match the exact count.

Step 2: Check for Visible Damage

• Look for dents, scratches, punctures, or crushed areas.
• Document any damage clearly on the bill of lading (e.g., “Corner dented, puncture on side panel”).
• For serious damage, inspect contents with the driver present (if allowed).
• Snap photos of any damaged boxes or items before unpacking further.

Step 3: Sign the Bill of Lading

• No visible damage? Sign as “OK until further inspection.”
• See damage? Document, sign, and make sure the driver signs too.

When You Need to Refuse a Shipment

If your shipment arrives severely damaged or unusable, you may refuse part or all of it, but contact us first.

• Refused shipments due to documented damage are returned at no cost to you, as long as proper procedures are followed.

Damage Claims Made Simple

Visible Damage: Must be noted on the bill of lading at delivery to ensure the carrier honors the claim.

Hidden Damage: If you discover damage after delivery, contact us within 24 hours and keep all packaging for inspection.

• We’ll help with claims if shipped via our standard carriers.
• If you chose a different carrier, filing the claim is your responsibility.

Important: Never return damaged items without authorization. Unauthorized returns may result in extra charges or delays.

Missing Items? Act Fast!

You have 7 calendar days from delivery to inspect your order and report missing items. Check all components listed on your invoice.

• Items not reported within 7 days cannot be replaced or refunded.
• This keeps resolutions quick and smooth for everyone.

Report Missing Items:

• Email: info@saunaheaters.com
• Phone: (925) 678-8910

Take photos of your inspection and keep all packaging until your order is verified complete.

Order Processing & Cancellations

Fast & Efficient Order Handling
Most orders are processed within 1–2 business days and shipped based on availability. If an item isn’t immediately ready, we’ll update you with a revised delivery timeline.

Canceling Your Order

• Cancel within 4 days at no cost if the item hasn’t shipped.
• Cancel after 4 days? A small 3% fee applies.
• Once shipped, cancellations aren’t possible, but you can return the item via our standard return process.

Manufacturer Delays & Backorders
Some items, particularly custom or imported products, may be backordered. These delays are outside our control, and all lead times are estimates.

• If you wait for a backordered item but later cancel, the 3% cancellation fee applies.
• Lead times may change, but we’ll always keep you updated!

Need a Hand?

Our team is here to make your sauna journey simple and stress-free:

• Email: info@saunaheaters.com
• Phone: (925) 678-8910
• Business Hours: Monday–Friday, 9 AM–9 PM EST

From checkout to delivery, our mission is to make every step easy, clear, and enjoyable — because your sauna experience should start the moment you place your order.